| GetResponse | |
|---|---|
| Their stated threshold | GetResponse's guidance treats bounce rates above 2% as a warning sign and they act on accounts that exceed it repeatedly. |
| What happens if you cross it | GetResponse holds imports for review, asks for the list's provenance, and can decline to release it. They also suspend accounts for sustained poor performance. The import review is the distinctive part. |
| Where the bounce data lives | Reports, then the message, then the bounce breakdown separating hard from soft. Contacts filtered by status shows removed addresses. |
| How bounces are classified | GetResponse removes hard-bounced contacts automatically and retries soft bounces across sends before removing them, with the split visible in every campaign report. |
Bringing the rate down
Each step is an action inside GetResponse, in the order worth taking them.
Read the import review message carefully
If an import is held, GetResponse usually says why. The answer is almost always about provenance, and a good answer releases the list faster than any argument about quality.
Separate your lists by acquisition source
GetResponse charges by contact across lists and reviews by list. Keeping sources separate means one bad source does not contaminate the review of a good one.
Check bounce rates per campaign, not per account
The campaign report separates hard and soft. An account average hides which list is responsible.
Use confirmed opt-in on webinar registrations
Webinar signups are a heavy source of fake addresses, because people want the recording and not the follow-up. GetResponse hosts both, which makes this a common pattern in their accounts.
Verify before you import, not after the review
A clean import with a documented source passes review. A held import costs you a week whatever the list quality turns out to be.
The mistake people make here
A bounce report mixes two causes that need opposite responses: addresses that do not exist, and receivers refusing mail they could have delivered. The first is fixed by checking the list. The second is a sending problem and no amount of cleaning will move it.
Questions people ask
Why is my GetResponse import under review?
They review large imports for list provenance. The review asks how you collected the addresses, and a clear answer about the consent path is what releases it.
What bounce rate does GetResponse consider a problem?
Their guidance points at 2%. Sustained rates above that get an account reviewed, and repeat offences risk suspension.
Are webinar registrations a bounce risk?
Yes, more than most sources. People register with a throwaway address to get the recording, and those addresses bounce or never engage.